Learning from Each Other and the Industry at Large
Creating an environment that honors diversity of thought and perspectives is vital to the teams Lindsay leads.
"The most important job of a leader is to create an environment where people can work to their natural best and trust each other," says Lindsay. "Over the last seven years, my priority has been to foster an inclusive, diverse, collaborative, and innovative work environment."
To create such an environment, Lindsay leads by example, learning from others and tapping into various perspectives and ideas.
Lindsay encourages her teams to seek out the expertise of their peers across SS&C, including those in positions above them or people on other teams. But she adds that it's also important to widen your knowledge by seeking outside perspectives.
"If you're only getting advice from one set of people within the company, you're not learning the whole story," says Lindsay. "To grow and learn, you need to tap into the knowledge of a diverse set of people."
Living up to that vision, Lindsay received the Inspiring Women Scholarship award to pursue her Executive MBA at Imperial College in London.
Lindsay and her husband on a safari in Kruger National Park in South Africa.
Building Relationships to Expand Ideas and Understanding
Lindsay firmly believes in the value of networking and encourages others – especially women – to expand their network inside and outside of their organization.
"I am fortunate to work with some top hedge funds and asset management firms in both the EMEA and APAC regions," notes Lindsay. "I establish trusting relationships and partnerships with people at all levels of these firms."
In addition, Lindsay is an active networker outside the company, devoting time to women-focused organizations, including 100 Women in Finance and Women in Asset Servicing. These groups host events where women can expand their knowledge, connect with their peers, and seek out potential mentors.
"Our work is demanding, and it's not always easy to make time to establish these connections," admits Lindsay. "But women need a strong network. We need to empower and learn from each other so that we can advance to leadership positions. These types of connections help me and help the company."
Purpose Driven Leadership
Lindsay believes that being an effective leader requires leading in a way that is aligned with her sense of purpose.
"I recently took an executive leadership course at the Saïd Business School at Oxford University," says Lindsay. "In that course, what resonated with me was the idea that as a leader – or even just as a team member in a company – you need to understand your purpose and values and ensure that you are working for an employer with the same values."
Research shows that purpose-driven leadership helps create a shared sense of direction, alignment, and commitment. Moreover, it has been shown to foster critical qualities for working in client success, including positive performance and persistence.
Being a purpose-driven leader has Lindsay asking more complex but essential questions: Does my work align with my core values? How am I bettering myself, my team, our clients, and ultimately the world?
"Someday, on my very last day of work, I want to feel proud about how my work reflected who I am and what I believe in. I want to know that I gave voice to my values, even when it wasn't easy. And by my example, I hope I showed others the power of working and leading with an aligned sense of purpose."
Lindsay hiking in Split, Croatia.
A Customer-First Approach to Service and Technology
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