Reinventing the Client Experience
Premium Service for Every Firm
As your partner for the long-term, we serve as an extension of your firm’s operations. Unlike the industry-standard help desk, with SS&C Eze's partnership approach, our support and service teams are committed to learning your business, so we can help you succeed and grow. Every SS&C Eze client receives Premium-level client service that includes a host of value-added support offerings:
Software Implementation & Consultation
Advisory & Value-Added Services
Connectivity & Performance Monitoring
The SS&C Eze client service team is made up of 500 product experts with extensive financial and technical knowledge acquired through years of industry experience. We recruit top talent and offer highly specialized and ongoing product training and professional development, so our team is always up to date with the newest product enhancements and on the cutting edge of industry trends.
With hundreds of globally dispersed service personnel and product experts across the organization, there is always someone available to assist you when a need arises. To ensure timely and effective responses to all client inquiries, we leverage internal escalation procedures and sophisticated support technology. The depth of our service organization allows us to be efficient in our offerings and adapt and scale to meet new needs.
At the core of SS&C Eze's service philosophy is our partnership approach. With this unique approach, we get to know you, your business, and your workflows. This allows us to serve as an extension of your operations and create efficient and role-specific workflows — comprehensive solutions that consider the nuances of your business. It also enables us to proactively resolve problems, and when a challenge does arise, act quickly and with the least possible disruption.
"The services team invested a great deal of time to understand our business, our workflows, and how we operate...They have been a true partner to us."
“The rapid pace of change in our industry means you need a resource that works with thousands of clients, a team that knows the technology inside and out. The client service team at SS&C Eze is that kind of resource.”
“The Client Service team is outstanding. They are extremely knowledgeable, courteous, and prompt at providing support. We view them as an extension of our firm and could not be more pleased with SS&C Eze as a partner.”
SS&C Eze Client Service: 360-Degrees of Total Coverage
What to Expect: SS&C Eze’s Implementation Methodology
- Sales-to-Success Handoff
- Analysis & Planning
- Holistic Design
- Project Management
- Training & Workflow Documentation
- Go-Live Support