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Mar, 22 20231 min read

SS&C Eze's Aaron Santana-Smith Shares His Experience Leading at a Customer-First Organization

Supporting seamless client experiences is a primary focus of our work at SS&C Eze. So, we are honored that Aaron Santana-Smith, Head of Front-Office Enterprise Business at SS&C Eze, has been asked by Cloud Coach to speak on the topic: “The Challenges of Being a Customer-First Organization” as part of a panel at their upcoming event in Boston.

Aaron’s input at Cloud Coach Boston builds on his previous presentation at Cloud Coach London. At that event, Aaron shared how he uses the technology and about his work leading teams that create and deliver industry-leading methodologies for implementation, upgrade, and client change request projects.

To manage at the scale SS&C Eze operates – and to ensure a consistently outstanding level of service – the company leverages Cloud Coach technology to automate processes, capture data, and embed project controls. These efforts ensure efficient, repeatable client experiences and adherence to best practices.

“Cloud Coach is part of the best-of-breed infrastructure supporting our project teams,” says Aaron. “The technology gives us the resources we need to deliver exceptional experiences and solutions to our clients seamlessly.”

SS&C Eze is A Partner You Can Trust

At SS&C Eze, everything we do, from our product design to our support infrastructure and beyond, is built to deliver the most seamless experience possible so clients can focus on what matters most – achieving business goals. Our partnership with Cloud Coach is just one example of this commitment.

Hear from our clients about their experiences working with SS&C Eze.