Every firm is assigned a small, dedicated team of Solutions Analysts that serve as your first line of defense for day-to-day production support. Your Solutions team is familiar with your business, knows your space, and is focused on addressing your day-to-day support issues quickly and effectively.
Proactive, Not Reactive
This team’s extensive product knowledge and experience working across all global clients enables them to quickly resolve issues. They’re not just responding to issues as they happen, they are proactively monitoring client environments to identify and address problems before they even impact you.
Follow-The-Sun Global Coverage
Whenever you need us, somebody is available to take your call. Solutions Analysts are available during all open market hours worldwide. We service all major markets and time zones through a blend of geographically distributed and centralized support teams empowered by highly sophisticated and proprietary technology.
Eze’s service model is backed by an industry-leading support platform. When you call, we have a 360-degree view of your relationship with Eze including recent interactions, ongoing issues, projects, and client-specific documentation. With instant access to critical information about your firm, we’re able to resolve your issues faster and more effectively. Our cloud-based project management tools offer you full visibility into the status of your issues and projects, at your fingertips any time.