Michael Donnelly is director, head of client success for SS&C Eze. In this role, he oversees the team responsible for client success and satisfaction for Eze Investment Suite clients in the Americas region. This team of service experts handles account management and acts as a trusted advisor to clients, providing them with deep product and industry expertise and personally consulting on best practices to help them refine and optimize their workflows. Michael has been at SS&C Eze for 13 years, 11 of which have been spent in account management. He has worked in SS&C Eze's Boston, Chicago, and New York offices and has managed onboarding, training, daily support, and strategic account management for dozens of funds spanning a variety structures and strategies – from start-up hedge funds to large, well-known institutions. Michael has held multiple leadership positions at SS&C Eze, including manager, NYC consulting and manager, NYC success. Notably, Michael represented and supported the success team through regulatory changes MiFID II and Consolidated Audit Trail (CAT), educating and assisting teams internally in understanding client regulatory requirements to deliver an effective and compliant solution. Michael holds a Bachelors in Finance from the University of Massachusetts.