Product Support


We pride ourselves on being your partner, and not just your technology vendor. We offer a comprehensive suite of global support services to guarantee you can always rely on the technology we provide.


Our global service model spans 12 locations worldwide, with nearly half of our 850 employees dedicated to supporting our clients. We service all major markets and time zones through a blend of geographically distributed and centralized support teams empowered by highly sophisticated and proprietary technology.


Our team is the heart of our client service model. We recruit the top talent for our client service teams and offer all employees highly specialized professional development programs and extensive industry training.


Our service model is built on efficiency and scale. We leverage internal escalation procedures to ensure timely and effective responses to all client inquiries, big or small.


“We are your technology partner, not just a software vendor.” Our partnership approach to client service is core to the unique culture of our firm. We offer proactive and comprehensive solutions and not just the quick fix.