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Opening Event Horizons with Eze Marketplace

Ken Sena & Bryan Healey

 

The challenges for analysts are compounding, from a growing number of events (driven in part from work-from-home, or the elimination of the physical as a scheduling barrier) to a growing number of workflow solutions promising the world, thus competing for analyst attention.

In this environment, interoperability is key, which is why Aiera has partnered with SS&C Eze to make our industry-leading event coverage and analysis available to Eze Eclipse clients in a new cloud-based app store, Eze Marketplace.

How companies manage events is more important than ever, whether it be notable public events, such as earnings calls or sell-side hosted conferences, to critical private meetings. Not properly managing the access, storage, and searchability of these events stands to represent a significant drain of institutional intellectual property.

Powered by a secure, real-time data sharing architecture, Eze Marketplace enabled Aiera to build a ready-to-enable application, which is embedded directly within Eze Eclipse offering companies more creativity and control over how they manage their events while leveraging Aiera’s workflow technology and the public events, news, filings, and more that come with the Aiera experience.

Now users can virtually attend these events, receive playback controls (with live search functionality), word-by-word transcription, live note-taking, collaboration, and more.

 

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The Complexity of Connecting to the World’s Events

With the Aiera events widget within the Eclipse dashboard, users will have instant access to the audio, transcription, and analysis of over 50K events per year, from earnings calls to industry conferences to macro events to shareholder meetings. These events are hosted by hundreds of different providers in countries around the world, at any hour of day or night. In fact, during the peak of earnings season, it is not unusual to have several hundred events running concurrently and to have over a thousand events in a single day.

Most events are hosted in one or both of two ways: a phone call or a webcast. Aiera takes advantage of both in our quest for perfect connectivity. If a phone number is available for a given event, we have a workflow to auto-connect to the call; and, if necessary, allow a human agent to intervene and interact with an operator before handing it back to the AI for transcription. If no phone number is available, or if the phone connection fails, we will attempt to connect to the webcast using a dynamically hosted web client. If there is an issue preventing auto-connection to the webcast, once again, a human agent will intervene to unblock the connection and ensure the audio is able to stream. Finally, agents are further tasked with monitoring live streams and providing support should any issue arise during broadcast.

To ensure the maximum breadth of quality event coverage, Aiera has developed a complex, multipronged approach to sourcing events, working with multiple vendors while also performing our own automated and human-augmented sourcing process. Then, once event details have been collected, they are normalized and deduped and handed off to the event verification team. This group of agents is responsible for manually reviewing every event before it occurs, correcting any data integrity issues, flagging certain events for deeper review, and performing any pre-registration or notifications that might be necessary.

This process, which combines best-in-class automation with targeted human intervention, has allowed Aiera to provide the most comprehensive calendar coverage possible (with access to thousands more events than the next-best option) with the highest successful connection rates in the industry (>95% across all events).

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Bringing Global Event Coverage Into an Existing Workflow

Finance has a screen problem; there are so many different services and applications that are battling for our attention today, and investors only have so much mental bandwidth and time that they can devote to each. Until recently, this problem was resolved mostly with exclusion, with investors forced to pick and choose between solutions, often at the expense of useful functionality that might be present within these varied experiences.

In much the same way that Aiera has solved the problem of events overwhelm, the screen problem is that which interop platforms now intend to solve. Specifically, until recently, service providers tackled the “screen problem” by trying to boil the ocean, creating sprawling, complex, and poorly designed services that try to replace all possible competitors. This approach creates unhappy clients, as no single service is truly able to serve every investor demand adequately.

Founded in 2017, the FDC3 consortium was assembled to create an open standard for information sharing between different applications, allowing different components to talk to each other from within a single desktop experience. By doing so, any individual service can focus on creating a single outstanding experience for a specific use case (such as event transcription and analysis), and the investor can devote attention to only one dashboard.

The Eze Marketplace framework has been built with this principle in mind. By pulling together different services into a single dashboard experience, users can tailor a single screen to fit perfectly with their workflow. And through the Aiera-Eclipse partnership, Eclipse users are able to experience a world-class events platform alongside a world-class investment management platform, where seamless interoperability is securely delivered.

For more information, please visit: https://www.aiera.com/.

Learn more about Eze Marketplace: 

Eze Marketplace​  Reimagining the single platform experience.​